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1) If you have UAC turned on you must set PokerStars to run as admin otherwise the Zoom hud will not work. If you have UAC off you dont need to configure anything, everything should work fine out of the box.
- To do this please close HM1 and PokerStars.
- Go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version)
- Right click the PokerStars.exe and choose “Properties”.
- Go to the Compatibility Tab and select “Run this program as an Administrator”. If this option is greyed out it is because the UAC is disabled and you are already running as admin so there is no need to change anything.
- Please repeat steps 1-3 for PokerStarsUpdate.exe, holdemmanager.exe and HMHud.exe in C:\Program Files\RVG Software\HoldemManager (Program Files (x86) for the 64bit version) although holdemmanager.exe should already be set to run as admin by default.
2) Add these files to your antivirus and firewall exceptions list:
- C:\Program Files (x86)\RVG Software\HoldemManager\holdemmanager.exe
- C:\Program Files (x86)\RVG Software\HoldemManager\EasyHook.dll, EasyHook32.dll, EasyHook32Svc.exe, EasyHook64.dll, and EasyHook64Svc.exe
- C:\Program Files (x86)\RVG Software\HoldemManager\blitz.dll
- C:\Program Files (x86)\RVG Software\HoldemManager\stars.dll, starsinject.dll, and starsinject2.dll files (for the dll files, you have to type in the name in the file name box for a lot of firewalls)
- C:\Program Files (x86)\RVG Software\HoldemManager\textboxhook.dll
- C:\Program Files (x86)\Pokerstars\Pokerstars.exe and PokerstarsUpdate.exe
- C:\postgreSQL\bin\postgres.exe
- C:\postgreSQL\bin\pg_ctl.exe
- C:\postgreSQL\bin\psql.exe
Troubleshooting
If PokerStars wont run after ticking run as admin
If stars wont run after ticking run as admin you need to also tick run as admin for PokerStarsUpdate.exe
If your HUD is lagging behind or not showing
In the rare case of your hud is lagging behind, or not showing, it's typically because you haven't set PokerStars.exe and PokerStarspdate.exe and holdemmanager.exe to run as admin as explained above.
If you continue to have problems, please reproduce the problem and post a screen shot of your desktop with the following:
1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.
Please Zip these folders and email them to support@holdemmanager.com
Please make 3 and 4 the detailed view with the dates and file sizes etc.
If you continue to have problems, please reproduce the problem and post a screen shot of your desktop with the following:
1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the \appdata\roaming\hem data folder.
Please Zip these folders and email them to support@holdemmanager.com
Please make 3 and 4 the detailed view with the dates and file sizes etc.
If it still wont work Please reproduce the problem and post a screen shot of your desktop.
with the following:
1) The table manager
2) The tables (including one with no stats)
3) The ...handhistory\screenname folder.
4) The "\rvg software\holdem manager\importing\hud data" folder AND the importing\hem data folder.
Please Zip these folders and email them, with a link to this thread and your forum name, to support@holdemmanager.com
Seeing correct players but wrong stats
If your seeing the correct players but no stats or not the correct stats please follow the instructions above for sending a log but also send a screenshot of your filters in Hud Options > Hud Filters
Hud doesnt show up until the 2nd hand on each table
This is a known issue were working on, we may not be able to provide a solution but are continuing to look into it
The Hero count is sometimes a few hands behind
You will see this especially if you use fast fold a lot, the reason is we dont import the hand until the hand is finished and when you fold the hand is still playing away and so it could be 1-2 mins before the hand is imported and shows up in your Hero HUD, this is normal and to be expected and there is no possible way to avoid this
This is a known issue were working on, we may not be able to provide a solution but are continuing to look into it
The Hero count is sometimes a few hands behind
You will see this especially if you use fast fold a lot, the reason is we dont import the hand until the hand is finished and when you fold the hand is still playing away and so it could be 1-2 mins before the hand is imported and shows up in your Hero HUD, this is normal and to be expected and there is no possible way to avoid this
