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HM1 End of Life (EOL) Common Questions

  1. What is end of HM1 support?
  2. Why is HM1 support ending?
  3. Can I still use HM1?
  4. What should I do?
  5. If I upgrade to HM2, will I lose my HM1 hand histories?
  6. Will HM1 Apps continue to work?
  7. How long will you suport HM2?




1.  What is end of HM1 support?

It means there will be no updates or technical support for HM1 after April 30th.


HM1 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types.   While we cannot predict the timing of future poker site updates, their cumulitive impact on core HM1 features mentioned will be significant.

 

 

 

 

2.  Why is HM1 support ending?

There have been thousands of updates to HM1 since it’s release in 2006 and more than 100 new download links for HM1 have been provided in the almost 2.5 years since the release of HM2.   


This decision was necessary because it’s time to invest our resources toward supporting more recent technologies so that we can continue to deliver great new experiences.

 

 

 

 

3.  Can I still use HM1?

HM1 users will be able to log-in and use the software but functionality such as the HUD and hand importing will be significantly impacted when poker sites release updates and/or add new game types.   While we cannot predict the timing of future poker site updates, their cumulitive impact on core HM1 features mentioned will be significant.


 

4.  What should I do?

You should upgrade to HM2 now.  Read about new features in HM2 Here.


We are extending until April 30th, 2014 a 40% HM2 upgrade discount and we will authorize a new HM2 one month free trial if yours has expired.  Click Here To Request a HM2 Trial Extension.


An HM2 free trial DOES NOT extend the HM2 upgrade discount past April 30th, 2014.  You must act before May 1st!


We also offer several Get It Free options that can be used when upgrading to HM2.

 

 


 

 

5.  If I upgrade to HM2, will I lose my HM1 hand histories?

You WILL NOT lose your HM1 hand histories!


HM2 has an automated tool to migrate hand histories, notes, player ratings, etc. from your HM1 database.  Cash game players and the vast majority of tournament players use this tool rather than manually uploading their hand histories into HM2.

 

 

 

 

6.  Will HM1 Apps continue to work?

HM1 Apps will continue to work, but there will be no more updates to HM1 Apps. Notecaddy, SNG Wizard and Table Ninja have standalone versions so these will be unnafected.

 

 

 

7.  How long will you suport HM2?

Our focus is and has been 100% on supporting and improving HM2 and development of the companion HM Cloud platform.

Beyond HM2 and HM Cloud, we have no plans for future versions of HM. We can't say we will never build a new version, but it's not something we expect to do anytime soon.



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